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Student Support Information

Student Support for Helix College

Why Choose Helix College

Quality Courses, Personalised Support and our Flexible Learning Options





Our Student Support

The following information can and should be used to help give you (The student) and/or your employer comfort in choosing Helix College as the preferred education provider. It covers our Policy and Procedures (Student Handbook – Domestic and International), our Delivery and Assessment methods used, the RPL/Credit Transfer process, Investment process including payment methods, ‘Cooling Off’ period, Course transfers and if required, Course Cancellation.

Email Support

Our friendly team is here to help, this includes our wonderful administration team, our professional training staff and if required Helix College’s management team. When sending an email, it is important you include the following information:

Subject – this should alert to whom the email is addressed to and why examples: Assessment Extension – BSB50420 program

Main Email – this should cover what it is you are after and why (example):
Good morning,
I would like to request an assessment extension for my BSBCRT511 unit within the BSB50420 program, this is due to issues at home.
I would like to ask for a three days extension (add proposed new date of submission here) if possible.

Salutations – this should include your name and phone number
(example: Kindly or Regards John Doe / Ph: 04XX XXX XXX).

Telephone Support

Our friendly team are here to help, this includes our wonderful admin team; for all telephone support, please call Helix College on
1800 4 HELIX – (1800 443 549).

When ringing, please be mindful that we have many students and clients that we attend to daily, so before you call, make note of what it is you are after and have your specific questions ready for when we pick up the call.

If you are unable to reach us as the line is busy, please leave you name and a brief message as to why you were calling and we will endeavour to call you back as quickly as possible.

Academic Support

Our highly trained staff are here to help and so to is the organisation as a whole, to help students succeed in their enrolled program, the following systems have been implemented:

Industry Engagement

  • All of Helix College’s courses have been designed through Industry Consultation, this was done to have each student work-ready on successful completion of their enrolled program.


  • All programs ‘Marketing’ materials have been supplied to allow prospective students the ability to understand the following:
    – programs entry requirements
    – mode of delivery
    – assessment methods used
    – exit information (both education and possible employment opportunities)
    – investment
    – what you will receive when you have successfully completed the programs


  • Both internal persons and extern agencies have been sourced to help when needed


  • Enrolments can be done directly online and/or by emailing and/or calling our friendly team


  • To help our students and clients, Helix College has arranged multiple ways to pay for each program, these are:
    – Paid in full on enrolment
    – Pay as you go – done for individual units
    – Pay in instalments (Payment Plan)

Course Delivery

  • All of Helix College’s have been designed to maximise the student’s current lifestyle:
    – Face-to face at the college campus
    – Blended (Face-to-face + Online learning)
    – Online only
    – Through RPL and Credit Transfer
    RPL (Recognition of Prior Learning) – skills and knowledge used in a working environment (generally informal training and experience) prior to the
    CT (Credit Transfer) – past formal education completed

✅ Assessment

  • All of Helix College’s have been designed to maximise the student’s learning journey, this way each student gains maximum understanding of what is expected within the industry. Assessment Methods used are:
    – Questioning – written and verbal questions to be answered
    – Case-studies – Industry based case studies are presented to allow research a
    – Structured Activities – scenarios roleplayed to simulate what a live workplace would have within in
    – Work-placement – this is where you will complete work experience in a live work environment.

Health Information

  • Helix College has connected with multiple agencies so whilst studying here in Australia, you can maintain a healthy body and mind which will in-turn help with the completion of your studies

Extra Workshops

  • Helix College offers extra sessions outside your general class hours, this to allow student to catch up with staff to get clarification of anything that needs extra explanation and/or guidance.

External Support

Helix College understands we all need a heling hand at times, and it is for this reason that we have linked with like minded professionals and agencies that are there to help both staff and our clients (Students). These agencies can be found within the Helix College Student Handbook, but for ease, they are also found below:

✅ Multiple agencies have been connected with, this is to ensure that your health (mind and body) are in the optimal space to confidently complete your course, agencies are:

  • Visa Agent Services
  • LLN Support Services
  • Adult Learning Australia – 03 9689 8623 /
  • Legal Aid Services – Victoria Legal Aid – 1300 792 387 /
  • Health Services
  • Lifeline – 13 11 14 or
  • Relationships Australia – 1300 364 277
  • MensLine Australia (For men of any age) – 1300 78 99 78
  • Kids Helpline (For young people aged 5-25) – 1800 551 800
  • Mental Health Support

If at any time you feel the need to speak to someone, please know and remember we are here not just as a college but as people who care about your wellbeing!