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CHC33015 Certificate III in Individual Support

Study Your Diploma of Business at Helix College

Course Overview

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have frontline management accountabilities.

Individuals in these roles carry out moderately complex tasks in a specialist field of expertise that requires business operations skills. They may possess substantial experience in a range of settings, but seek to further develop their skills across a wide range of business functions.

Core Units

BSBCRT511 – Develop critical thinking in others

This unit describes the skills and knowledge required to develop critical and creative thinking skills in others within a workplace context.

The unit applies to individuals who are developing and coaching others, for whom critical thinking skills (including analysis, synthesis, and evaluation) are an important part of their job roles. This unit applies to individuals who are typically responsible for leading teams.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements:

1. Assess individual and team critical and creative thinking skills

2. Establish an environment that encourages the application of critical and creative thinking

3. Monitor and improve thinking practices

TGA Link: https://training.gov.au/Training/Details/BSBCRT511

BSBFIN501 – Manage budgets and financial plans

This unit describes the skills and knowledge required to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating effectiveness of financial management processes.

The unit applies to managers in a wide range of organisations and sectors who have responsibility for the effective use of financial resources within work teams. They are responsible for ensuring that financial resources are managed in line with the financial objectives of the team and organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements:

1. Plan financial management approaches

2. Implement and monitor financial management plans

3. Review and evaluate financial management plans

TGA Link: https://training.gov.au/Training/Details/BSBFIN501

BSBOPS501 – Manage business resources

This unit describes the skills and knowledge required to manage resources according to planned business strategies. It includes analysing resource requirements, developing resource plans, allocating resources, and reviewing and reporting on resource usage.

The unit applies to individuals with a role in allocating and monitoring the use of physical and/or human resources to meet defined business objectives.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements:

1. Analyse resource requirements

2. Develop resource plans

3. Allocate resources

4. Review and report on resource usage

TGA Link: https://training.gov.au/Training/Details/BSBOPS501

BSBSUS511 – Develop workplace policies and procedures for sustainability

This unit describes the skills and knowledge required to develop and implement workplace sustainability policies and to modify the policy to suit changed circumstances.

The unit applies to individuals with managerial responsibilities who undertake work developing approaches to create, monitor and improve strategies and policies within workplaces. These individuals also engage with a range of relevant stakeholders and specialists.

‘Sustainability’ in this unit refers to a broad approach that focuses on the minimisation of an organisation’s social, economic and environmental impact, as well as proactive value creation in these areas.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements:

1. Prepare workplace sustainability policies

2. Implement workplace sustainability policies

3. Review implementation of workplace sustainability policies

TGA Link: https://training.gov.au/Training/Details/BSBSUS511

BSBXCM501 – Lead communication in the workplace

This unit describes the skills and knowledge required to lead communication in the workplace within any industry.

This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements:

1. Establish communication protocols

2. Coordinate effective communication

3. Present and negotiate persuasively

4. Review communication practices

TGA Link: https://training.gov.au/Training/Details/BSBXCM501

Elective Units

BSBTWK503 – Manage meetings

This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.

The unit applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace. These individuals may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements:

1. Prepare for meetings

2. Conduct meetings

3. Follow up meetings

TGA Link: https://training.gov.au/Training/Details/BSBTWK503

BSBOPS504 – Manage business risk

This unit describes skills and knowledge required to manage business risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting.

The unit applies to individuals who are working in positions of authority and who are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements:

1. Establish risk context

2. Identify risks

3. Analyse risks

4. Select and implement treatments

TGA Link: https://training.gov.au/Training/Details/BSBOPS504

BSBWHS521 – Ensure a safe workplace for a work area

This unit describes the skills and knowledge required to establish, maintain and evaluate an organisation’s work health and safety (WHS) policies, procedures and programs in a work area to ensure a safe workplace, according to WHS legislative requirements. It takes a systems approach and addresses compliance with relevant legislative requirements.

The unit applies to those working in a range of contexts who have, or are likely to have, responsibility for WHS as part of their broader management role. It is relevant for people with obligations under WHS laws, for example persons conducting a business or undertaking (PCBUs) or officers, as defined by WHS laws.

NOTES

1. The terms ‘occupational health and safety’ (OHS) and ‘work health and safety’ (WHS) are equivalent, and generally either can be used in the workplace. In jurisdictions where model WHS laws have not been implemented, wp-signup.phped training organisations (RTOs) are advised to contextualise this unit of competency by referring to existing WHS legislative requirements.

2. The model WHS laws include the model WHS Act, model WHS Regulations and model WHS Codes of Practice. See Safe Work Australia for further information.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements:

1. Establish a WHS management system in a work area

2. Establish and maintain effective and compliant consultative arrangements for managing WHS in a work area

3. Establish and maintain procedures for effectively identifying hazards, and assessing and controlling risks in work area

4. Evaluate and maintain a work area WHS management system (WHSMS)

TGA Link: https://training.gov.au/Training/Details/BSBWHS521

BSBTWK502 – Manage team effectiveness

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Elements:

1. Establish team performance plan

2. Develop and facilitate team cohesion

3. Facilitate teamwork

4. Liaise with stakeholders

TGA Link: https://training.gov.au/Training/Details/BSBTWK502

BSBHRM525 – Manage recruitment and onboarding

This unit describes the skills and knowledge required to manage all aspects of recruitment and onboarding processes according to organisational policies and procedures.

The unit applies to individuals who take responsibility for managing aspects of recruiting, selecting new staff and orientating those staff in their new positions. The individual may be directly involved in the recruitment processes themselves or coordinating the process.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements:

1. Develop recruitment and onboarding policies and procedures

2. Manage recruitment process

3. Manage staff onboarding

TGA Link: https://training.gov.au/Training/Details/BSBHRM525

BSBPEF501 – Manage personal and professional development

This unit describes the skills and knowledge required to implement systems and process that support the personal and professional development of self and others.

The unit applies to individuals working in a range of managerial positions who are accountable for the development and performance of others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements:

1. Manage work goal development

2. Facilitate achievement of work priorities

3. Develop and maintain professional competence

TGA Link: https://training.gov.au/Training/Details/BSBPEF501

BSBHRM521 – Facilitate performance development processes

This unit describes the skills and knowledge required to develop and facilitate implementation of performance development processes and to coordinate individual or group learning and development to encourage effective employee performance.

This unit applies to individuals who are authorised to establish effective performance development processes for an organisation and who may have staff reporting to them.

No licensing, legislative or certificationrequirements apply to this unit at the time of publication.

Elements:

1. Plan facilitation of performance development process

2. Coordinate performance development process

3. Coordinate individual or group learning and development

TGA Link: https://training.gov.au/Training/Details/BSBHRM521

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